梅賽德斯-奔弛汽車投標文件的英語翻譯稿
梅賽德斯-賓士汽車金融有限公司
Mercedes-BenzAutoFinance Co., Ltd.
融資車輛與合格證監管項目
投標響應文件
Vehicles andCertificate Monitor
Response Document
第一部分公司介紹
Part 1 Company Introduction
一、基本情況General Information
1、公司簡介Company Profile
1.1公司品牌定位Brand Positioning
深圳市XX金融服務有限公司（以下簡稱XX）的品牌標識，以XX（「中國金融服務」英文縮寫）、「雁形」的紅黃飄帶等要素，體現公司「立足中國，服務金融」的發展戰略，以及勇於創新，銳意進取，精誠團結，與客戶合作共贏的服務理念。
Logo ofShenzhen XX Financial Services Co., Ltd. (hereinafter referred to as XX), by virtueof various elements of red & yellow ribbons of XX (English abbreviation of「China Financial Service」), 「bird shape」, etc., embodies the company』sdevelopment strategy of 「keeping a foothold on China and serving the financeindustry」, and service philosophy of having the courage to make innovation,forging ahead with determination, cooperating with absolute sincerity andrealizing win-win cooperation with clients.
1.2公司概況Company Profile
XX公司於1996年3月成立，特許以服務外包的方式從事金融配套服務，註冊資本人民幣1億元，具有獨立法人資格，20年的磨礪與堅持，XX已是國內規模最大的金融配套服務公司之一。
XXCompany, established in March 1996, is licensed to engage in financialsupporting services by means of service outsourcing with the registered capitalof RMB 100 million, and has independent legal person qualification. Through 20years』 hardening & perseverance, XX has become one of the largest companiesproviding financial supporting services in China.
公司總部位於深圳，運作網路覆蓋國內大部分地區及香港地區，在北京、上海、廣州、佛山、東莞、珠海、中山、江門、汕頭、肇慶、成都、重慶、杭州、福州、廈門、泉州、青島、鄭州、濟南、福州、蘇州、寧波、太原、合肥、溫州、崑山、南寧、長沙、南京、徐州、常州、貴陽、西寧、呼和浩特等160多個城市設有分支機構，員工30000餘人。
TheCompany headquarters in Shenzhen with operating network covering most of theregions in China and Hong Kong area. It has set up branches in over 160 citiessuch as Beijing, Shanghai, Guangzhou, Foshan, Dongguan, Zhuhai, Zhongshan,Jiangmen, Shantou, Zhaoqing, Chengdu, Chongqing, Hangzhou, Fuzhou, Xiamen,Quanzhou, Qingdao, Zhengzhou, Jinan, Fuzhou, Suzhou, Ningbo, Taiyuan, Hefei,Wenzhou, Kunshan, Nanning, Changsha, Nanjing, Xuzhou, Changzhou, Guiyang,Xining, Hohhot, etc. with more than 30,000 employees.
1.3公司經營範圍Business Scope of the Company
工商管理機關審核批准的經營範圍如下：
Businessscope of the Company verified &approved by administration authority forindustry and commerce is as follows:
一般經營項目：計算機系統集成，信息諮詢；電子設備、計算機軟體的技術開發與銷售；管理諮詢；商務代理，設備租賃。（法律、行政法規、國務院決定禁止的項目除外，限制的項目須取得許可後方可經營）許可經營項目：以服務外包的方式從事業務流程外包；提供現金清分；ATM清機加鈔、巡查、設備運維、託管；金融機構票據的送取；企事業單位重要憑證資料的送取；掃描；錄入；資料審核；列印；信用卡中心業務處理；上門核實；銀企對賬；貸前調查；貸後管理；供應鏈金融監管；見證服務；銀行卡收單服務；信貸催收；倉儲租賃與倉庫託管；文檔、信息資料及各類介質的倉儲（憑深環批（2009）400732號經營）；檔案整理、調閱；金融機構網點崗位外包、網點服務諮詢、網點培訓及輔導、第三方服務檢測；業務流程外包相關的技術開發；國內速遞業務（不含郵政專營業務）；勞務派遣；培訓服務；呼叫中心業務運營。
Generaloperating items: computer system integration, information consulting;development & sales of electronic equipment & computer software;management consulting; business agency, equipment leasing. (Except for theitems forbidden by laws, administrative regulations & the State Council,limited items shall be operated after obtaining permission) licensed items:engage in business process outsourcing by means of service outsourcing; providecash clearing; ATM cash replenishment, tour inspection, equipment operation& maintenance and trusteeship; delivery & pickup of bills of financialinstitutions; delivery & pickup of important certificates & materialsof enterprises & public institutions; scanning; type-in; materialverification; printing; business processing of credit card center; door-to-doorverification; account checking of banks and enterprises; pre-loaninvestigation; post-loan management; supply chain financial supervision;attestation service; bank card issuing service; credit & loan collection;warehousing leasing & warehouse trusteeship; storage of documents,information materials and various media (operating by virtue of SHP (2009) No.400732); archives management & retrieval; outlet post outsourcing, outletservice consulting, outlet training &tutorship and third party servicedetection of financial institutions; technological development related tobusiness process outsourcing; domestic express delivery services (excludingpostal franchise business); labor dispatching; training service; serviceoperation of call center.
汽車貿易供應鏈金融監管，隸屬於我司「風險管理」的服務範疇，旨在利用我司的優質服務，為需求方控制供應鏈環節上的重大風險。
Supplychain financial supervision of automobile trade is subordinate to the servicerange of 「risk management」 of our Company, which aims to control major risks insupply chain link for demanders by virtue of our high-quality service.
1.4公司服務客戶Clients of the Company
XX公司專門為銀行、保險、證券、汽車金融公司及基金公司等金融機構和政府、企事業單位提供業務流程外包服務。服務的客戶包括：
XXCompany exclusively provides business process outsourcing services forfinancial institutions such as banks, insurance companies, security companies,automobile financial companies, fund companies, etc., government, enterprises& public institutions. Clients of the Company include:
政府機構：中國人民銀行、中國海關、中國稅務等。
Governmentalagencies: People』s Bank of China, China customs, China taxation, etc.
中資銀行：工商銀行、農業銀行、中國銀行、建設銀行、交通銀行、郵政儲蓄銀行、招商銀行、中信銀行、光大銀行、浦發銀行、廣發銀行、興業銀行、民生銀行、華夏銀行、平安銀行、上海銀行、北京銀行、浙商銀行、徽商銀行、江蘇銀行、寧波銀行、南京銀行、廣州銀行、東莞銀行、成都銀行、農信社、國家開發銀行、中國進出口銀行、中國農業發展銀行等。
Chinese-fundedbanks: ICBC,ABC, Bank of China, CCB, Bank of Communications, Postal SavingsBank of China, CMBC, China CITIC Bank, CEB, SPDB, CGB, CIB, China MinshengBank, Huaxia Bank, Ping』an Bank, Bank of Shanghai, Bank of Beijing, ChinaZheshang Bank, Huishang Bank, Bank of Jiangsu, Bank of Ningbo, Bank of Nanjing,Bank of Guangzhou, Bank of Dongguan, Bank of Chengdu, Rural CreditCooperatives, China Development Bank, EIBC, Agricultural Development Bank ofChina.
外資銀行：花旗銀行、星展銀行、華僑銀行、三菱東京日聯銀行、滙豐銀行、友利銀行、華商銀行、南洋銀行、永亨銀行、摩根大通銀行、永隆銀行、大新銀行、東亞銀行、恒生銀行、渣打銀行
Foreignbanks: Citibank, Development Bank of Singapore, OCBC, Bank of Tokyo-MitsubishiUFJ, HSBC, Woori Bank, Chinese Mercantile Bank, Nanyang Commercial Bank, WingHang Bank, JPMorgan Chase & Co., Wing Lung Bank, Dah Sing Bank, BEA, HangSeng Bank, SCB
證券公司：齊魯證券、國信證券、安信證券、廣發證券、海通證券、山西證券、國泰君安證券、東莞華聯期貨
Securitycompanies: Qilu Securities, Guosen Securities, Essence Securities, GFSecurities, Haitong Securities, Shanxi Securities, Guotai Junan Securities,Dongguan Hualian Futures.
基金公司：華夏基金、博時基金、易方達基金、南方基金、嘉實基金、大成基金、招商基金等。
Fundcompanies: China AMC, Bosera Funds, E Fund, China Southern Asset Management,Harvest Fund, Dacheng Fund, China Merchants Fund.
保險公司：中國人保、中國人壽、平安保險、太平洋保險、中國大地財產保險、新華人壽、生命人壽、陽光保險、泰康保險、美亞保險、友邦保險、中美聯泰、華泰保險、
Insurancecompanies: PICC, China Life Insurance, Ping』an Insurance, CPIC, China ContinentProperty & Casualty Insurance, New China Life, Sino Life, SunshineInsurance, Taikang Life Insurance, Chartis Insurance, AIA, Sino-US United MetLifeInsurance, Huatai Insurance.
汽車金融公司：菲亞特金融、賓士金融、北京賓士汽車、廣汽匯理、豐田金融、瑞福德金融、比亞迪金融
Autofinancing companies: FIAT Financial, Mercedes-Benz Auto Finance, Beijing BenzAutomotive, GAC-SOFINCO Auto Finance, Toyota Financial Services, Fortune AutoFinance, BYDAuto Finance.
其它客戶：中國銀聯、深圳金融電子結算中心、深圳證券交易所。
Otherclients: China Unionpay, Shenzhen Finance Electronic Settlement Center,Shenzhen Stock Exchange.
1.5公司服務體系Service System of the Company
XX公司作為專業的金融BPO服務商，擁有項目管理體系、信息管理體系、質量管理體系、風險管理體系、服務水平管理體系五大體系確保項目服務品質。
XXCompany, as a professional financial BPO service provider, has five systems to ensurethe project service quality, namely, project management system, informationmanagement system, quality management system, risk management system andservice level management system.
項目管理體系：Project management system:
從2006年起，XX公司實施項目管理，將項目管理的理念從上至下地進行宣傳貫徹和實際運用。項目啟動後，公司將根據項目的生命周期長短、項目複雜程度、風險大小等因素，成立項目小組，配置項目經理、項目主管及項目協調人等崗位，在計劃、執行、監控、收尾各階段提交不同的報告，與客戶保持良好的溝通；每月或每季度均向客戶提交項目運行質量評估表，收集客戶建議和意見，進行工作改進。公司業務從比較簡單的傳送服務，發展到需要精心設計和控制流程的對賬服務，再到目前運用項目管理的系統方法管理銀行的非核心業務外包，成功實現了管理模式的提升和客戶滿意度的提高。
XXCompany has begun to carry out project management since 2006, and it publicizesimplements and applies the philosophy of project management practically at alllevels. After the project is launched, the Company will set up a project teamaccording to life cycle, complexity, risks and other factors of the project, configureproject manager, project supervisor, project coordinator, etc., submitdifferent reports during planning, executing, monitoring & ending stages,and keep good communications with clients. In addition, it will submit projectoperation quality assessment forms to the client monthly or quarterly andcollect client』s suggestions & advice to improve the work. Besides, theCompany develops its business from relatively simple delivery service toaccount checking service which needs elaborate design & control procedure,and to non-core business outsourcing by using systematic methods of projectmanagement to mange banks at present, successfully realizing the promotion ofmanagement mode and improvement of customer satisfaction.
信息管理體系：Information management system:
全面引進ISO27001信息安全管理體系認證，強化信息安全控制措施，確保客戶信息資產的保密性、完整性和可用性，嚴格執行認證的流程。
BringinISO27001 information security management system certification comprehensively,strengthen information security control measures, ensure the confidentiality,integrity & availability of client』s information assets, and carry outcertification procedure strictly.
質量管理體系：Quality management system:
XX公司於2000年12月通過了ISO9000質量管理體系認證，是國內同類企業中第一家通過此認證的公司，並於2010年通過ISO9001：2008認證。「規範服務，體貼客戶」，質量管理意識貫徹到日常服務和運作，堅持用標準化、流程化的理念和手段進行管理。
XX Companypassed ISO9000 quality management system certification in December 2000, beingnational first company of the same type passing this certification. Besides, itpassed ISO9001:2008 certification in 2010. 「Standardize the service, showconsideration for clients」, put the quality management consciousness in dailyservice & operation and stick to using standardized & processized philosophy& means for management.
風險管理體系：Risk management system:
全司採用風險控制體系，全面識別、分析、評估風險，制定風險應對措施，導入業務運營，實現過程式控制制，並通過法律手段和商業保險管理轉移風險。
The Companyadopts risk control system to identify, analyze & assess riskscomprehensively, formulates risk handling measures, guides into businessoperation, realizes process control, and manages & transfers risks by legalmeans & commercial insurance.
服務水平管理體系：Service level management system:
全面導入服務水平管理。根據業務需求，建立服務目錄，確定服務標準與服務水平。SLA（服務水平協議）代表了服務提供方和客戶雙方服務期望值的交點，實現服務的動態、分層等細緻化管理。
Bring in-servicelevel management comprehensively. Establish service catalogue and confirmservice standard & service level. SLA (Service Level Agreement) representsthe intersection point of service expectation value of both service providerand client, realizing detailed management such as service dynamics andlayering, etc.
職業健康安全管理體系Occupational health & safety managementsystem
全面導入OHSAS18001職業健康安全管理體系，通過管理減少及防止因意外而導致生命、財產、時間的損失，以及對環境的破壞。
Introducein OHSAS18001occupational health & safety management system comprehensively,and reduce and prevent any loss of life, property & time arising fromaccident and environmental damage through management.
1.6公司優勢CompanyAdvantages
? XX公司倡導合作共贏的企業文化，給予員工有競爭力的工資、福利、培訓、人文關懷以及職業生涯規劃，員工歸屬感強烈，流失率低，服務質量穩定。
? XX Company encourages the corporate cultureof win-win cooperation, and provides employees with competitive wage, welfare,training, humanistic concern and career planning, so as to realize strong senseof belonging of employees, low loss rate and stable service quality.
? XX公司於2000年通過ISO9000質量管理體系認證，並於2009年通過ISO9001：2008新版認證，是國內同類企業中第一家通過此認證的公司。「規範服務，體貼客戶」，XX公司在運作中採取一系列的措施，保證項目服務的規範，確保服務品質。
? XX Company passed ISO9000 quality management systemcertification in 2000 and passed ISO9001:2008 new edition certification in2009,being national first company of the same type passing this certification.「Standardize the service, show consideration for clients」. XX Company takes aseries of measures during the operation to guarantee the standardization ofproject service and ensure service quality.
? XX公司嚴格執行經過ISO27001:2005信息安全管理體系認證的操作流程，用項目管理的方式全面識別、分析、監控風險，在規範服務、體貼客戶的同時有效地控制系統風險。
? XX Company strictly implements the operationprocedure passing ISO27001:2005 information security management systemcertification, identifies, analyzes & monitors risks by project managementmethod, and controls systematic risks effectively while standardizing theservice and showing consideration for clients.
? XX公司嚴格選聘合適的員工，與員工簽訂了責任承諾書，員工與公司共同承擔客戶委託的責任；公司與每位員工簽署保密協議並支付保密薪酬，確保信息安全。同時為每位員工購買社會保險、僱員忠誠險、人身意外險等險種，有效規避、轉移各類風險，並通過OHSAS18001職業健康安全體系。
? XX Company selects and recruits appropriateemployees strictly and signs responsibility letter with employees so thatemployees and the Company can undertake the responsibility entrusted byclients. The Company signs confidentiality agreement with each employee andpays salary for confidentiality to ensure information security. In addition, itpurchases social insurance, employee loyalty insurance, personal accidentinsurance, etc. for each employee to avoid and transfer various riskseffectively, and has passed OHSAS18001occupational health &safety systemcertification.
? XX管理專家團隊來自國內、外金融機構和專業公司，具有豐富的業務流程經驗和管理大規模運營、技術實施能力，有能力與客戶共同進行持續的流程改造乃至業務變革。
? Members of XX management expert team comefrom international & domestic financial institutions and professionalcompanies with abundant business procedure experience and ability in managinglarge-scale operation & technology implementation, and are capable ofcarrying out continuous procedure transformation and even business reformtogether with clients.
? XX公司擁有先進的項目管理系統，提升項目服務效率與質量。截止至今已取得銀企、票據影像、後督影像、集中作業、貸後管理等多項外包作業系統軟體著作權。
? XX Company has advanced project managementsystem to promote project service efficiency &quality. So far, it has gotthe software copyright of various outsourcing operation systems such as banks& enterprises, bill image, post-supervision image, intensive operation,post-loan management, etc.
? XX公司20年來從專註於運營外包，發展為提供綜合性、多元化、服務鏈齊全的金融BPO企業，服務項目包括：金融物流、數據處理、網點管理、風險管理、檔案管理、現金管理六個大類。目前與國內100多家銀行、保險公司、證券、汽車金融公司、基金公司結為合作夥伴，專業的服務水準得到了中國人民銀行、各商業銀行等金融機構及政府、企事業單位的高度認可。
? XX Company has developed into an enterpriseproviding integrated & diverse financial BPO services with sound service chainfrom dedicated operation outsourcing for 20years. Its service items includefinancial logistics, data processing, outlet management, risk management,archives management and cash management. At present, it has establishedpartnership with over 100 banks, insurance companies, security companies, autofinancing companies and fund companies in China with professional servicestandard obtaining high recognition of financial institutions such as People"sBank of China, various commercial banks, etc., government, enterprises andpublic institutions.
1.8.2公司資質Company Qualification
XX公司具備金融外包服務經營資格，為深圳市政府採購供應商、廣東省守合同重信用企業；通過了ISO9001：2008質量管理體系認證和ISO27001：2005信息安全管理體系認證；為國家高新技術企業，並持有多項計算機軟體著作權，具體如下：
XX Companyhas the operation qualification of financial outsourcing service, beingprocurement supplier of Shenzhen Municipal Government and contract-keeping&trustworthy enterprise of Guangdong Province. It has passed ISO9001:2008quality management system certification and ISO27001:2005information securitymanagement system certification. As a national high-tech enterprise, it hasvarious computer software copyrights, specifically as follows:
1.8.3公司榮譽Company Honor
XX公司以其良好的BPO外包服務能力及優質的服務，獲得了銀行客戶、政府商務部門的高度認可和讚譽。XX近年來獲取，部分具有代表性的獎項、榮譽如下：
XXCompany has got high recognition and praise of bank clients and businessdepartment of government by good BPO service ability & high-qualityservice. Part of the representative awards and honors got by XX in recent yearsare as follows:
二、服務優勢
II.Service Advantage
2.1質量管理體系Quality Management System
為體現以客戶滿意為目標的質量管理理念，XX公司於2000年12月通過了ISO9000質量管理體系認證，是國內同類企業中第一家通過此認證的公司。十餘年來，XX公司堅持ISO9000質量管理體系，詳見最新版ISO9001:2008認證證書。
To embodythe quality management philosophy of aiming at customer satisfaction, XXCompany passed ISO9000quality management system certification in December 2000,being national first company of the same type passing this certification. Forover 10 years, XX Company has insisted on ISO9000quality management system.Please refer to the latest edition of ISO9001:2008certification certificate.
2.2項目管理體系Project Management System
從2006年起，XX公司總部管理人員及分支機構負責人參加了美國項目管理學會的「項目管理專業人士」（PMP）培訓，取得PMP認證證書，將項目管理的理念從上至下地進行宣傳貫徹和實際運用。在項目管理過程中關注人員管理、溝通管理、時間管理、成本控制、風險管理、質量管理等，在確保服務質量的同時，極大地減少了銀行管理人員的負擔。項目啟動後，公司將根據項目的生命周期長短、項目複雜程度、風險大小等因素，成立項目小組，配置項目經理、項目主管及項目協調人等崗位，在計劃、執行、監控、收尾各階段提交不同的報告，與客戶保持良好的溝通；每月或每季度均向客戶提交項目運行質量評估表，收集客戶建議和意見，進行工作改進。
Managementpersonnel in headquarters and persons-in-charge of branches of XX Company haveparticipated in 「Project Management Professional」 (PMP) training held byProject Management Institute to get PMP certification certificate since 2006,so as to publicize, implement and apply the philosophy of project managementpractically at all levels. It focuses on personnel management, communicationmanagement, time management, cost control, risk management, quality management,etc. during the project management process to reduce the burden of bank』s managementpersonnel greatly while ensuring service quality. After the project islaunched, the Company will set up a project team according to life cycle,complexity, risks and other factors of the project, configure project manager, projectsupervisor, project coordinator, etc., submit different reports during planning,executing, monitoring & ending stages, and keep good communications withclients. In addition, it will submit project operation quality assessment formsto the client monthly or quarterly and collect client』s suggestions &advice to improve the work.
2.3風險管理體系Risk Management System
銀行等金融企業在業務外包的同時，也轉移了部分經營風險，因此XX公司在員工招聘培訓、物品交接簽收、機動督導設置、流程持續改進、控制應急措施等項目運作全過程中，嚴格執行經過認證的操作流程，用項目管理的方式全面識別、分析、監控風險，在規範服務、體貼客戶的同時有效地控制了系統風險。公司為每位員工購買了社會保險、人身意外險等險種，有效規避、轉移了各類風險；公司與員工簽訂了責任承諾書，員工與公司共同承擔客戶委託的責任；公司與每位員工簽署了保密協議並支付保密薪酬，確保不泄露客戶及公司的業務機密。2010年XX公司通過了ISO27001信息安全認證。
Financialenterprises such as banks, etc. also transfer part of the operational riskswhile providing business outsourcing. Therefore, XX Company strictly carriesout the certified operation procedures during the whole project operationprocess such as employee recruitment & training, articles handover &acceptance, setting of flexible supervision, continuous procedure improvement,control & emergency measures, etc., to identify, analyze & monitorrisks by project management method, so that it can control systematic riskseffectively while standardizing the service and showing consideration forclients. The Company purchases social insurance, personal accident insurance,etc. for each employee to avoid and transfer various risks effectively. Inaddition, it signs confidentiality agreement with each employee and pays salaryfor confidentiality to ensure that they』ll not disclose the client』s&company』s business secret. XX Company passed ISO 27001 informationsecurity certification in 2010.
2.4 XX服務宗旨：規範服務、體貼客戶
ServiceTenet of XX: Standardize the Service, Show Consideration for Clients.
XX公司的主要管理人員大多具有金融和服務行業的工作經驗，善於傾聽金融業客戶的聲音，在運作中採取了一系列的措施，保證項目服務的規範，如統一的制服、禮貌用語、作業流程、督導機制等，還設置了機動崗位進行應急時的特殊靈活處理，或是頂替休假員工工作，防止突發事件影響客戶的工作效率及對外的服務品質。
Mainmanagement personnel of XX Company have work experience in finance &service industries and are good listeners of clients in finance industry. Theyhave take a series of measures during the operation to guarantee thestandardization of project service, such as unified uniform, language courtesy,operation procedure, supervision mechanism, etc., and also set up flexibleposts for special flexible treatment in emergency, or for replacing theemployees in holiday to work to prevent any impact of emergencies on clients』 workefficiency & external service quality.
2.5XX合作理念：合作共贏Philosophy of Cooperation of XX: Win-winCooperation
二十年來，XX公司堅持「合作共贏」的企業文化。合作共贏，不再局限於單純的供需關係、投資關係、管理關係以及僱傭關係等，而是積極務實的以客戶利益為中心，結為合作夥伴關係，共同創造價值、節約成本、提高效率、簡化管理、規避風險、共享價值。
For 20years, XX Company has adhered to the enterprise culture of 「win-wincooperation」. By win-win cooperation, it is no longer limited to puredemand-supply relation, investment relation, management relation, employmentrelation, etc., but focuses on client』s benefits actively & practically toestablish partnership to create value, save the cost, improve the efficiency,simplify the management, avoid risks and share value together.
2.6汽車合格證監管項目案例Cases of Automobile Certificate SupervisionProjects
截至2016年2月，XX公司為以下多家金融機構在全國合作汽車融資業務的400餘家汽車經銷商提供汽車合格證監管服務。
ByFebruary 2016, XX Company had provided automobile certificate supervisionservices for over 400 automobile dealers—nationwide partners of the followingfinancial institutions in automobile financing business.
