四大行為面試問題集錦

職場 10-15

無論你是藤校的應屆生，還是在投行做過Summer Intern，只要參加面試誰都逃不過的三座大山：

Your Story

「Walk me through your resume/CV」

「Tell me about yourself.」

Behavioral/「Fit」 Questions

「Are you a team player?「

「Tell me about your weaknesses.」

「How was your last internship?」

Technical Question

「Walk me through a DCF."

"How does 40% cash vs. 50% cash affect a merger model?"

"What happens on all 3 statements when COGS goes up by $10?」

簡歷過了，進入面試環節。面試官會要求你講述你曾經遇到的一個具體問題或任務，並介紹你是如何處理這一問題或任務的，以及最後的處理結果如何。面試，可是金融、四大、諮詢等行業求職的重中之重，需要認真對待。

行為面試是Offer的最後關卡

知道面試官通過Behavioral Interview想要達到什麼樣的目的，就可以對症下藥，輕鬆過關，而「以結果為導向」是最高效的解決方法。究竟面試官想要了解你的哪些方面呢？

Assess your 「fit」 with the Company. 評估你與公司是否「合適」。

Past work experiences. 了解你過去的工作經歷。

Past team/leadership Activities. 了解包括團隊協作能力、領導能力在內的你的所有軟實力。

Impactful things you have done. 了解你所做過的具有影響力的事。

Evaluate understanding of industry and company in specific. 了解你對該行業或者公司的認識程度，有沒有想清楚自己的職業規劃，還是人云亦云、隨波逐流；了解你會為了一件事做什麼樣的準備，怎樣做準備。

如何突出你的關鍵能力

具體而言，面試中常見的行為性問題涉及的方面包括應聘者的領導能力、決策能力、解決問題的能力、創新能力、溝通能力、組織策劃能力、團隊合作能力、抗壓能力、適應能力、注重細節的能力等。

問題解決能力

Describe a thorny problem you had to solve in your last job.

這個問題旨在考查應聘者識別問題、分析問題和解決問題的能力。應聘者首先應從自己的工作經歷中尋找一個與所應聘職位密切相關的實例，然後說明自己是如何處理這一問題的，並對處理結果加以描述。此外，應聘者選擇的實例最好是自己成功解決的問題。

具體問題

Last July, we were receiving a lot of complaints about the poor quality of our products.

解決措施

I met with the staff concerned in the Quality Control Department and discovered that the problem seemed to be with the poor raw materials from our vendors. I investigated and found that the system for checking the quality of raw materials was outdated. Then, an up-to-date system for checking the quality of raw materials was quickly introduced.

處理結果

This sorted out the problem and we had fewer complaints from our clients.

領導能力

Tell me how you went about setting the goals for your team members and gaining commitment from them.

通過這一問題，面試官主要想了解應聘者是如何通過設置團隊目標來領導自己的團隊，以及採取了何種方法或手段來引導團隊成員實現目標。在回答這一問題時，應聘者應當使用恰當的例子，充分說明自己擅長制定團隊目標並領導團隊成員實現目標。

具體任務

I needed to set the sales team objectives for the next year.

執行步驟

I referred to the sales department goals for the next year to decide which activities and tasks our team should concentrate on. I clearly communicated the relationship between our team goals and the department goals to my team members and explained which activities would best result in achieving these goals.

完成結果

The members really benefited from having a clear idea of the team goals and how we could contribute to achieving them. Having clear goals meant they were able to see how each of them was an essential part of the team』s success, and this motivated them towards achieving the goals.

創新能力

Tell me about a suggestion that you have recently made to your manager.

這一問題是用來了解應聘者是否具備積極主動的創新思維能力，是否能夠為公司提供一些有益的創意。應聘者從過去的工作經歷中搜尋的相關案例，要能說明自己能夠積極主動地為公司提供有益於公司發展的建議。

具體問題

I worked in the Purchasing Department and the company was launching a new product. The Sales Department had in-depth training on it, but we had none.

解決建議

I suggested that the Purchasing Department should also receive the training so that we would better understand what components should be purchased and be able to ask our vendors some wise questions. It was agreed that we would all undergo a short version of the training.

處理結果

This meant that we could deal professionally with our vendors and it also motivated us, feeling part of the launch excitement.

溝通能力

Describe a situation where you negotiated with your manager to reach an agreement.

通過這一問題，主考官想要了解應聘者是否具備明確傳遞信息的能力以及為獲得雙贏結果的溝通能力。回答該問題時，應聘者應首先簡單介紹具體問題，然後詳細闡釋自己如何以合作的方式和態度與對方一起商討問題，以及自己如何以充分的論據說服對方接受自己提出的解決方案；最後簡述一下處理的結果。

具體問題

My supervisor gave me an unreasonable deadline to complete a project.

解決方案

I asked him how he had come up with the deadline. He said that it was based on his deadline to present the project to his line manager. Then, I detailed every step that needed to be taken to complete the project and how long each step would realistically take. After that, we discussed possible ways of reducing these time frames, and I suggested allocating more resources to the project. Finally, I was asked to put together a project proposal that covered what we had discussed and he would use this to negotiate with his line manager for a more realistic time line.

處理結果

The result was that we were able to settle on a plan that worked for both of us.

組織策劃能力

Describe a situation in which you had to schedule your activities to meet an objective.

要求應聘者描述一下自己是如何安排工作進度，從而實現一個具體的目標的。這個問題的設置旨在考察應聘者設置項目目標、安排項目工作進度、處理項目具體任務的能力。通過這些問題，還可以考察應聘者是否具備合理調配資源並有效分配任務以實現目標的能力。

具體任務

I had to complete a technical report every month. This involved collecting a large amount of information from different departments.

執行步驟

I scheduled all the data collecting tasks. Each department was given a monthly deadline to submit information to me and I scheduled reminders to be sent out before the deadline. I set aside a time in my diary each month to check all the information. Then I allocated time for writing up the report.

完成結果

This worked well and I comfortably met my deadline.

團隊合作能力

What kinds of people do you have difficulties working with?

問題要求應聘者具體說明和哪一類人共事有困難。通過這個問題，主考官想從側面了解一下應聘者的團隊合作能力。應聘者在回答這一問題時，比較明智的選擇是如實講述自己不擅長與某類人共事，但盡量將回答的重心放在如何成功地與此類人溝通方面。應聘者可以首先簡述自己不願和這類人共事的原因，然後說明自己如何積極與他們溝通並取得共識，從而解決問題，最後別忘了強調自己從中學到的東西。

具體問題

I was transferred to a new team at my last company. The team members were not welcoming, and I was not included in their meeting discussions.

解決措施

I asked each team member to talk to me about their expectations of me as part of their team. I explained that I understood their reluctance to trust and accept me straight away, but I wanted to make positive contributions to the team. We discussed team objectives, individual roles and working styles and started to develop a rapport with each other. I made sure that I asked for their advice and feedback initially, and gradually I earned their trust.

處理結果

The team learned to be more flexible in their approach to new staff members, and I learned that one has to earn trust and acceptance. Our team works really cohesively towards its goals now.

抗壓適應能力

Tell me about how you worked effectively under pressure.

問題要求應聘者描述一下自己如何在壓力下成功完成工作。通過這個問題，主考官想了解應聘者是否能在壓力巨大或工作條件困難的情況下成功完成工作任務。回答這種問題，應聘者要舉出實例，著重強調自己具備沉著冷靜地面對壓力的素質，並懂得如何為自己減壓。

具體任務

While at the KDC factory, we were faced with a sudden and big order increase for the power tools. It was for a new customer and urgent.

執行步驟

I immediately sat down with the production supervisor and manager. We were able to make a workable plan that guaranteed materials were available and met the production deadline. We also paid a few visits to this customer to make sure that we completely understood their needs.

完成結果

While it was challenging and involved long hours, the pay-off was a signed contract with this new customer.

細節注重能力

Describe what you did to control mistakes in your work.

問題要求應聘者描述一下自己是如何控制工作中的失誤的。通過這一問題，主考官想了解應聘者是否能全面關注工作任務中各方面的細節，並準確無誤地完成任務。應聘者在回答該問題時，應強調自己是一個嚴格、細心的人，在工作中十分注重細節，並且經常檢查細節方面的問題，從而能有效杜絕失誤的出現。

具體任務

In my last position I had to make all the conference arrangements for my line director.

執行步驟

I listened carefully, wrote down what he needed and then read it back to him to confirm that I had everything right. I would also follow up with a detailed email to check again. Once I had made the arrangements I would set up a time to get his feedback and check I had everything he needed. I then followed this up with an email with all the confirmed details.

完成結果

This was time-consuming for both of us, but it meant that no errors were made in the arrangements. It would have been frustrating and costly not to have made such thorough checks.

Behavioral Interview也有套路

Behavioral Interview是評估應聘者過去的經驗和判斷他在未來的工作如何應對類似的情況。這是基於過去類似情況的表現預測未來表現最好的方法。這種類型問題的解題思路是怎樣的呢？

一般來說，回答Behavioral Interview都是遵循STAR原則的：

*圖片來源：網路

S - Situation 事情是在什麼情況下發生

T - Task 你是如何明確你的任務的

A - Action 針對這樣的情況分析，你採用了什麼行動方式

R - Result 結果怎樣，在這樣的情況下你學習到了什麼

STAR法則即為Situation Task Action Result的縮寫，備受面試成功者和500強HR的推崇。值得一提的是，STAR法則不僅是面試中的黃金技巧，甚至還可以把你的簡歷大大加分哦。

首先，闡述自己過去工作取得優秀業績時的背景（Situation）。通過描述與工作業績有關的事件背景，全面表達所取得的優秀業績與自己個人的相關性。

其次，詳細說明為了完成目標，自己獨立完成了哪些工作任務（Task），每項任務的具體內容是什麼。通過這些來展現自己的工作經歷和經驗，以表明自己的經歷與正申請的職位是「合適」。

再次，繼續闡述自己為了完成這些任務所採取的行動（Action），即是如何完成工作的，都採取了哪些行動，所採取的行動是如何幫助自己完成工作的。通過這些，可以進一步展示自己的工作方式、思維方式和行為方式。需要注意的是，Action不是JD的複製。

最後，關注結果（Result）。每項任務在採取了行動之後的結果是什麼，是好還是不好，好是因為什麼，不好又是因為什麼。注意：量化結果，但不僅僅是簡單地量化結果。

舉個例子：

事件：大一辯論比賽獲得冠軍

S：系裡共有5支參賽隊伍，他們的實力如何，我們小組實力如何

T：小組共同熟悉辯論流程，練習辯論技巧

A:自己主動整理資料，組織小組學習辯論流程，編製訓練題，組織小組訓練，並根據每個成員的特點，調整戰術。最後，當中遇到了什麼樣的困難，自己是怎麼解決的。

R:最後通過努力，獲得了系冠軍

能力體現/學到了什麼：通過這個經驗，鍛煉並突出了自己的領導能力、溝通能力、主動解決問題的能力

有了事情模塊，也知道了每個事件自己所體現出的能力，不但面試時不用擔心陳述沒有邏輯，簡歷也很好的傳達了你思路的清晰和重點的突出。當然，職位的不同，工作性質和要求也不同，所需要體現的能力也會不同。但是，這一切都可以用模塊解決，例如，你要申請的是銷售類的，你就將模塊中的關於溝通能力，營銷經驗的事例寫上，從而突出自己與工作的相關性，提高簡歷的命中率。

面試第一關

自我介紹你準備好了嗎？

想進心儀企業？

除了面試你還需要內推機會！

42號計劃

從本質解決問題，用結果說話